Company Address:
2717 W Olympic Blvd, Los Angeles, CA 90006, USA
Email: info@beautony.shop
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible:
- The item must be in the same condition as when you received it.
- It must be unworn or unused, with original tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
How to Start a Return
- Please contact us at info@beautony.shop to initiate a return.
- Returns should be sent to:
2717 W Olympic Blvd, Los Angeles, CA 90006, USA - If your return is accepted, we will provide you with a prepaid shipping label and instructions.
- Items sent back without prior approval will not be accepted.
Damages & Issues
Please check your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., personalized items, special orders)
- Personal care goods (e.g., beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, please contact us before returning.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is approved, you may place a new order.
European Union – 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. The item must still meet the eligibility conditions listed above.
Refunds
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the refund.
- If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@beautony.shop.